Built for Everyone
DelPrimeX Pay is committed to ensuring our website and services are accessible to all users, regardless of ability or assistive technology. We continuously work to meet and exceed recognized accessibility standards.
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Our Conformance Target
We aim to conform to the following standards and guidelines. Where full conformance is not yet achieved, we are actively working to close any gaps.
- Web Content Accessibility Guidelines (WCAG) 2.1, Level AA
- Section 508 of the Rehabilitation Act
- Americans with Disabilities Act (ADA) Title III
- WAI-ARIA 1.2 authoring practices
The Web Content Accessibility Guidelines (WCAG) 2.1 Level AA is the internationally recognized benchmark for web accessibility. Meeting this standard ensures our site is perceivable, operable, understandable, and robust for the widest possible audience.
What We Do to Stay Accessible
Accessibility is built into our design and development process — not added as an afterthought.
Visual Accessibility
We maintain WCAG 2.1 AA color contrast ratios across all text and interactive elements. Font sizes are scalable and our layouts reflow gracefully at up to 400% zoom without loss of content or functionality.
Keyboard Navigation
Every interactive element on our site — buttons, links, forms, and menus — is fully operable via keyboard alone. Focus indicators are clearly visible so users can always see where they are on the page.
Screen Reader Support
Our pages use semantic HTML5 elements, ARIA landmarks, and descriptive labels so screen readers can accurately convey structure and context. Images include meaningful alternative text.
Audio & Video
Any video content we publish includes captions or transcripts. We avoid auto-playing audio and provide controls for any media that does play automatically.
Motor Accessibility
Interactive targets meet minimum size requirements to support users with limited dexterity. We avoid time-limited interactions and provide alternatives where timing cannot be removed.
Plain Language
We write in clear, plain language and structure content with logical headings so information is easy to scan and understand regardless of cognitive ability or reading level.
Known Limitations
While we strive for full WCAG 2.1 AA conformance, some third-party content and embedded tools (such as external payment forms and calendar scheduling widgets) may not fully meet our accessibility standards. These components are provided by third-party vendors and are outside our direct control.
We actively communicate our accessibility requirements to our vendors and will replace or supplement any third-party component that presents a persistent barrier. If you encounter difficulty with any part of our site, please contact us and we will provide an accessible alternative.
Report an Accessibility Barrier
We welcome your feedback. If you experience any difficulty accessing our site, please let us know and we will respond promptly.
Submit Your Feedback
Contact us via email or phone with a description of the barrier you encountered and the page or feature affected.
We Acknowledge & Investigate
Our team will acknowledge your report within 2 business days and begin investigating the issue.
Resolution & Follow-Up
We will work to resolve confirmed barriers as quickly as possible and follow up with you once a fix is in place.
Ready to Get Started?
Apply for a merchant account today or speak with a specialist to find the right payment solution for your business.